https://docs.microsoft.com/en-us/office365/troubleshoot/sign-in/sign-in-to-office-365-azure-intune
Symptoms
Note
- Don't use this article if you use a Microsoft account to sign in.
- If you use Azure Multi-Factor Authentication, contact your administrator for help. For more information, see How it works: Azure Multi-Factor Authentication.
- For more information about two-factor authorization, see Sign in to your work or school account using your two-factor verification method.
- To reset your password, see Reset my Office 365 tenant admin password.
You can't sign in to Microsoft Office 365, Microsoft Azure, or Microsoft Intune. You might be trying to sign in by using a portal such as https://login.microsoftonline.com. Or, you might be trying to sign in by using a non-browser–based app, such as one of the following:
- Office apps, such as Outlook, Word, Excel, and PowerPoint
- Office apps on mobile devices, such as Office Mobile, Teams, and Microsoft OneDrive for Business (formerly Microsoft SkyDrive Pro)
- Azure Active Directory Sync
- Azure Active Directory Module for Windows PowerShell
- Dynamics CRM
Cause
The following conditions might cause this issue:
- Your subscription has expired.
- Your user account is not enabled.
- You're locked out from your user account.
- You tried to sign in with the wrong user name and password.
- The password you tried to sign in with is temporary and expired. (This might happen if your user account is new or your password was recently reset.)
- Your password has expired.
- You're blocked from signing in.
- If you're a federated user, single sign-on is not working.
Resolution
Tip
To diagnose and automatically fix several common Office sign-in issues, you can download and run the Microsoft Support and Recovery Assistant.
To resolve this issue, follow these steps.
Step 1: Sign in to the portal
- If you're using Office 365 or CRM Online, go to https://portal.office.com.
- If you're using Azure, go to https://portal.azure.com/.
- If you're using Intune, go to https://aka.ms/intuneportal.
Step 2: Use the solution that's appropriate for your sign-in experience
You can sign in to the portal
If you can sign in to the portal, but you can't sign in to a non-browser–based app, such as an Office app or an app on your mobile device to check email, follow these steps:
- Work with your admin to make sure that you have the correct licenses applied to your account.
- If you're enabled for multi-factor authentication, make sure that you have set up app passwords. For more information about multi-factor authentication, see Manage your settings for two-step verification.
- If you use a mail app such as Outlook, and if you're a federated user, see Federated users can't connect to an Exchange Online mailbox.
- For more information about how to troubleshoot sign-in issues that use non-browser–based apps, see How to troubleshoot non-browser apps that can't sign in to Office 365, Azure, or Intune.
You can't sign in to the portal
If you can't sign in to the portal, use one of the solutions in the following table, as appropriate for your situation.
More information
Still need help? Go to Microsoft Community or the Azure Active Directory Forums website.
If you are an admin for a Microsoft Business Subscription who requires assisted technical support, see Ways to contact support for business products - Admin Help.
For all others, contact Microsoft Support.
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